queues: queues, agents, *45 login, live tiles, stats

Queues per 03 §6.8: queues_selfphoneng.conf (members as Local agents
following their hint), sp-queue-{id} (answer, prefix, record, Queue with
max wait, timeout destination), the number in sp-local-numbers and
destApp queue. Golden case queue; the Asterisk load test now checks
`queue show` lists each queue's members.

*45<queue> toggles login and checks PQMSTATUS/UPQMSTATUS, so a code for
a queue the caller isn't an agent of plays ss-noservice and stores
nothing (spec snippet fixed). Pauses live in queue_member_state, AstDB
SP/QPAUSE (resynced on connect) and app_queue; QueuePause is re-sent
after every `queue reload all` and rollback, which unpause everyone.

/api/queues CRUD with members [{extensionId, penalty}], admin
pause/unpause, GET /:id/stats; /api/me/queues/:id/pause|unpause for
Home. Stats come from queue_calls (new table), filled from app_queue's
AMI events plus UserEvent SpQueueExit in the fail branch: a real call
showed that when no agent rings, the Queue part of a call vanishes into
the next leg's CDR, and Asterisk 24 sends QueueCallerAbandon on
timeouts too.

Live: QueueTracker (QueueStatus on connect and after applies, queue
events); admins see every queue, users the queues they're agents of.
Web: Queues page (list, form with every column, detail page with
waiting callers, agents and pause buttons, today's stats), queue tiles
on the dashboard, queue login switches on Home, Queue in the
DestinationPicker.

CDR fixtures for queue answered/abandoned/timeout calls. e2e m8-t1 with
real phones: 3 callers wait with 2 agents, one paused by *45550 and one
in the UI, unpause connects the longest waiting caller, one times out
to the overflow phone, stats count it all. The whole e2e chain passes.

Task: M8-T1

apps/api/test/asterisk/cdr-record.ts

@@ -4,7 +4,8 @@
 //   101 Alice  auto-answer          102 Bob   never answers, voicemail on, rings 5 s
 //   103 Carol  auto-answer          104 Dave  no phone, no voicemail
 // Each scenario's Cdr events go to apps/api/test/fixtures/cdr/<name>.json.
-// Queue abandon and park arrive with M8 (queues, parking).
+// Queue 550 has Alice (answers); queue 551 has Bob (never answers) and sends callers who wait
+// 8 s to his voicemail. Parking arrives with M8-T2.
 // Usage: node --conditions=source apps/api/test/asterisk/cdr-record.ts
 import { spawnSync } from 'node:child_process';
 import { mkdirSync, mkdtempSync, rmSync, writeFileSync } from 'node:fs';
@@ -34,6 +35,7 @@ export const CDR_IDS = {
   did: (n: string) => `11111111-1111-4111-8111-11111111${n}`, // 1234 / 1235 / 1236
   ringGroup: '22222222-2222-4222-8222-222222222500',
   ivr: '33333333-3333-4333-8333-333333333600',
+  queue: (n: string) => `44444444-4444-4444-8444-444444444${n}`,
 };
 const PASS = (n: string) => `CdrRecord${n}xxxxxxxxxxxxx`;
 
@@ -93,6 +95,8 @@ function snapshot(): Snapshot {
       did('1234', { type: 'user', id: CDR_IDS.ext('101') }),
       did('1235', { type: 'ring_group', id: CDR_IDS.ringGroup }),
       did('1236', { type: 'ivr', id: CDR_IDS.ivr }),
+      did('1237', { type: 'queue', id: CDR_IDS.queue('550') }),
+      did('1238', { type: 'queue', id: CDR_IDS.queue('551') }),
     ],
     trunks: [
       {
@@ -125,6 +129,32 @@ function snapshot(): Snapshot {
         noAnswerDestination: { type: 'hangup' },
       },
     ],
+    queues: (['550', '551'] as const).map((n) => ({
+      id: CDR_IDS.queue(n),
+      number: n,
+      name: n === '550' ? 'Support' : 'Billing',
+      strategy: 'rrmemory' as const,
+      memberRingSeconds: 15,
+      retrySeconds: 1,
+      wrapupSeconds: 0,
+      maxWaitSeconds: n === '550' ? 60 : 8,
+      maxCallers: 0,
+      mohClass: 'default',
+      announcePosition: false,
+      announceEverySeconds: 60,
+      joinWhenNoAgents: false,
+      record: false,
+      callerIdNamePrefix: null,
+      members: [
+        n === '550'
+          ? { number: '101', name: 'Alice', penalty: 0 }
+          : { number: '102', name: 'Bob', penalty: 0 },
+      ],
+      timeoutDestination:
+        n === '550'
+          ? ({ type: 'hangup' } as const)
+          : ({ type: 'voicemail', id: CDR_IDS.ext('102') } as const),
+    })),
     ivrs: [
       {
         id: CDR_IDS.ivr,
@@ -394,6 +424,26 @@ async function main() {
       await sleep(4000);
     });
 
+    await scenario('queue-answered', async () => {
+      fromMobile('3125551237');
+      await waitFor('101 answers', () => !!pbxChannel('PJSIP/101-'), 20);
+      await sleep(4000);
+    });
+    await scenario('queue-abandoned', async () => {
+      fromMobile('3125551238');
+      await waitFor('102 rings', () => !!pbxChannel('PJSIP/102-'), 20);
+      await sleep(3000); // the caller gives up before the 8 s limit
+    });
+    await scenario('queue-timeout-voicemail', async () => {
+      fromMobile('3125551238');
+      await waitFor(
+        'voicemail',
+        () => /VoiceMail/.test(cli(PBX, 'core show channels concise')),
+        20,
+      );
+      await sleep(6000);
+    });
+
     mkdirSync(OUT, { recursive: true });
     for (const [name, evs] of Object.entries(recorded)) {
       if (!evs.length) throw new Error(`${name}: no Cdr events`);