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softphone: dock panel, incoming dialog, hold/mute/DTMF, transfers, one tab

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The dock opens a panel with a 12-key dialpad (typing, paste normalization,
Enter) and microphone/speaker selection. Call cards have mute, hold,
keypad (DTMF) and transfer: "Transfer now" (blind) or "Talk first"
(attended, with Complete/Cancel). An incoming call opens a dialog when
idle, or a card during a call (call waiting holds the first call). A
synthesized WebAudio ringtone and desktop notifications, auto-answer for
Call-Info answer-after=0, and a poor-connection warning from getStats.
One tab registers: a Web Lock plus a BroadcastChannel "Use here".

Found by e2e: Chrome can report canInsertDTMF=false, so DTMF falls back to
SIP INFO; after a REFER's 2xx NOTIFY the browser sends BYE itself (RFC
5589), otherwise SIP.js keeps the call up. apps/web/TESTING.md is the
12-step manual run for Chrome and Firefox (still open, roadmap note);
e2e m5-t2 automates most of it in headless Edge.

Task: M5-T2
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iamdoubz committed 2026-10-18 09:43:41 -05:00
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apps/web/TESTING.md
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# Browser softphone — manual test (M5-T2)
Run all 12 steps in **Chrome** and again in **Firefox**, on the real server behind the reverse
proxy (`https://<your host>/me`). You need: a user with an extension that has the browser
softphone on (say 101), a second phone (desk phone or phone app, say 102), and a third extension
to transfer to (say 103, any phone). Headphones help with echo.
| # | Do this | Pass when |
| --- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 1 | Sign in as the user, click **Enable softphone**, allow the microphone. | Status turns **Ready**; Admin → Dashboard shows 101 online. |
| 2 | Reload the page. | It comes back **Ready** without asking again. |
| 3 | Open `/me` in a second tab. | The second tab says **Active in another tab**. Click **Use here**: it becomes **Ready** and the first tab says **Active in another tab**. Close the second tab and click **Use here** in the first. |
| 4 | Open **Keypad**, type `102` (also try typing on the keyboard and pressing Enter), call. | 102 rings; when answered both sides hear each other; the card shows a running timer. |
| 5 | Press **Mute**, talk, then **Unmute**. | 102 hears nothing while muted, then hears you again. |
| 6 | Press **Hold**, then **Resume**. | 102 hears hold music, then you again; the card says **On hold** meanwhile. |
| 7 | During the call open the call's **Keypad** and press `1 2 3`. If 102 is a voicemail menu or an IVR, it reacts; otherwise call `*97` instead and enter your PIN. | The tones are recognized. |
| 8 | Hang up. From 102 call 101. | The **Incoming call** dialog shows 102's name, the ringtone plays; **Answer** connects with two-way audio. Hang up from 102: the card goes away. |
| 9 | Switch to another tab or app, then have 102 call 101 again (first allow notifications with **Notify me of calls**). | A desktop notification appears; clicking it brings the tab back. **Decline** sends 102 to busy/voicemail. |
| 10 | While on a call with 102, have 103 call 101. | A second, smaller **Incoming call** card appears (no dialog). **Answer** puts 102 on hold (hears music) and connects 103. Hang up both. |
| 11 | Call 102, **Transfer** → type `103` → **Transfer now**. | 102 is connected to 103; the browser call ends. |
| 12 | Call 102, **Transfer** → `103` → **Talk first**; talk to 103; **Complete transfer**. Repeat with **Cancel** instead. | Complete: 102 and 103 are connected, the browser is out. Cancel: 103's call ends and you're back with 102. Also check **Microphone/Speaker** selects list your devices and a change takes effect on the next call. |
Record the result (browser, version, pass/fail per step) in the PR or issue for M5-T2.