A phone that only rang no longer gets a coworker's recording, transcript or summary. The voicemail webhook leaves the transcript out. The saved Contrack token only goes to its own address. The probe trusts X-Forwarded-For from a local proxy only.
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@@ -72,8 +72,10 @@ on, each recorded call is also recorded one side at a time, and a minute or two
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- the two one-side files are deleted. The normal recording stays.
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On the **Recordings** page each call shows its summary, **Show transcript**, and the search box
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finds calls by what was said. People who were on a call can read its transcript too, like they can
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play its recording, and get its summary in their call report email (My settings → Call report).
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finds calls by what was said. People who made or answered a call can read its transcript too, like
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they can play its recording, and get its summary in their call report email (My settings → Call
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report). Someone whose phone only rang (a ring group or queue a coworker answered) can't: it's
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someone else's conversation.
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- Only calls that are recorded are written out (user record modes, phone numbers, queues and
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conference rooms set to record), and only those recorded while it's on.
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