Owner wanted the first user on 1. Numbering ranges now choose the Next free suggestion
(Settings → Numbering), the setup wizard takes a number per person, and a one-digit number
can't also be a menu key of a digital receptionist with direct dialing. Dialplan patterns that
take an internal number match one digit (_X!); golden case short-numbers proves it in Asterisk.
withinSlaPercent was "answered within sla_seconds / answered", so a
queue where a caller timed out still showed 100%. It is now the usual
service level: answered within sla_seconds out of every caller the
queue is done with, leaving out those who hung up before sla_seconds
(nobody could have answered them in time). Timed out and turned away
count as missed; callers still waiting aren't counted. Written into
04; the page label says "Callers answered within N s".
Real calls: m8-t1 now shows 50% (1 answered in time, 1 timed out, the
early hang-up left out) and the milestone check 67% (2 of 3), and
asserts it. The check moves to queue 552 (*45552) so it doesn't clash
with m8-t1's 550 on a shared database.
Task: M8-T1
Queues per 03 §6.8: queues_selfphoneng.conf (members as Local agents
following their hint), sp-queue-{id} (answer, prefix, record, Queue with
max wait, timeout destination), the number in sp-local-numbers and
destApp queue. Golden case queue; the Asterisk load test now checks
`queue show` lists each queue's members.
*45<queue> toggles login and checks PQMSTATUS/UPQMSTATUS, so a code for
a queue the caller isn't an agent of plays ss-noservice and stores
nothing (spec snippet fixed). Pauses live in queue_member_state, AstDB
SP/QPAUSE (resynced on connect) and app_queue; QueuePause is re-sent
after every `queue reload all` and rollback, which unpause everyone.
/api/queues CRUD with members [{extensionId, penalty}], admin
pause/unpause, GET /:id/stats; /api/me/queues/:id/pause|unpause for
Home. Stats come from queue_calls (new table), filled from app_queue's
AMI events plus UserEvent SpQueueExit in the fail branch: a real call
showed that when no agent rings, the Queue part of a call vanishes into
the next leg's CDR, and Asterisk 24 sends QueueCallerAbandon on
timeouts too.
Live: QueueTracker (QueueStatus on connect and after applies, queue
events); admins see every queue, users the queues they're agents of.
Web: Queues page (list, form with every column, detail page with
waiting callers, agents and pause buttons, today's stats), queue tiles
on the dashboard, queue login switches on Home, Queue in the
DestinationPicker.
CDR fixtures for queue answered/abandoned/timeout calls. e2e m8-t1 with
real phones: 3 callers wait with 2 agents, one paused by *45550 and one
in the UI, unpause connects the longest waiting caller, one times out
to the overflow phone, stats count it all. The whole e2e chain passes.
Task: M8-T1
iamdoubz