# Browser softphone — manual test (M5-T2)

Run all 12 steps in **Chrome** and again in **Firefox**, on the real server behind the reverse
proxy (`https://<your host>/me`). You need: a user with an extension that has the browser
softphone on (say 101), a second phone (desk phone or phone app, say 102), and a third extension
to transfer to (say 103, any phone). Headphones help with echo.

| #   | Do this                                                                                                                                                         | Pass when                                                                                                                                                                                                          |
| --- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 1   | Sign in as the user, click **Enable softphone**, allow the microphone.                                                                                          | Status turns **Ready**; Admin → Dashboard shows 101 online.                                                                                                                                                        |
| 2   | Reload the page.                                                                                                                                                | It comes back **Ready** without asking again.                                                                                                                                                                      |
| 3   | Open `/me` in a second tab.                                                                                                                                     | The second tab says **Active in another tab**. Click **Use here**: it becomes **Ready** and the first tab says **Active in another tab**. Close the second tab and click **Use here** in the first.                |
| 4   | Open **Keypad**, type `102` (also try typing on the keyboard and pressing Enter), call.                                                                         | 102 rings; when answered both sides hear each other; the card shows a running timer.                                                                                                                               |
| 5   | Press **Mute**, talk, then **Unmute**.                                                                                                                          | 102 hears nothing while muted, then hears you again.                                                                                                                                                               |
| 6   | Press **Hold**, then **Resume**.                                                                                                                                | 102 hears hold music, then you again; the card says **On hold** meanwhile.                                                                                                                                         |
| 7   | During the call open the call's **Keypad** and press `1 2 3`. If 102 is a voicemail menu or an IVR, it reacts; otherwise call `*97` instead and enter your PIN. | The tones are recognized.                                                                                                                                                                                          |
| 8   | Hang up. From 102 call 101.                                                                                                                                     | The **Incoming call** dialog shows 102's name, the ringtone plays; **Answer** connects with two-way audio. Hang up from 102: the card goes away.                                                                   |
| 9   | Switch to another tab or app, then have 102 call 101 again (first allow notifications with **Notify me of calls**).                                             | A desktop notification appears; clicking it brings the tab back. **Decline** sends 102 to busy/voicemail.                                                                                                          |
| 10  | While on a call with 102, have 103 call 101.                                                                                                                    | A second, smaller **Incoming call** card appears (no dialog). **Answer** puts 102 on hold (hears music) and connects 103. Hang up both.                                                                            |
| 11  | Call 102, **Transfer** → type `103` → **Transfer now**.                                                                                                         | 102 is connected to 103; the browser call ends.                                                                                                                                                                    |
| 12  | Call 102, **Transfer** → `103` → **Talk first**; talk to 103; **Complete transfer**. Repeat with **Cancel** instead.                                            | Complete: 102 and 103 are connected, the browser is out. Cancel: 103's call ends and you're back with 102. Also check **Microphone/Speaker** selects list your devices and a change takes effect on the next call. |

Record the result (browser, version, pass/fail per step) in the PR or issue for M5-T2.